Return Policy/Damaged Item:
Once an order has been received by a customer, should the parcel that you ordered be damaged, you may request for a replacement of that order to be resent to you. However, for this to occur we need to have the original parcel sent back to us or a photo of the proof of the damage so that we can claim insurance on a damaged parcel. All parcels are insured and once the broken parcel or photo is received by us, we will then get in contact with our insurance people to pay out for that item. We do need all damaged claims to be reported to us within 5 days of receiving the damaged parcel. If we do not receive information of the damage within that time, we will not be able to refund you. Only once insurance has paid out for the damaged item can we then resent you a new item. All efforts will be made to get the parcel out to you without any damage and if in the case of a replacement, we will try our best to deal with the problem as fast as we can. If you have placed an order on our secure server and we have not shipped the parcel yet, you can cancel the order and we will reimburse your credit card. However, we will charge 9.5 % of the total amount as a processing fee. This will be reflected when we reimburse your credit card