About Us
Welcome to Zarra Creations.
Zarra Creations is your one-stop shop for African Handmade products, It is an ideal place for Retail and wholesale shoppers.
I am an Artisan, jewelry designer, wholesaler, Distributor, and the founder of Zarra Creations Limited. I am very passionate about what I do.
We carry a variety of products which include Jewelry, Bags, Carvings, clothes, Kitchenware, paintings, and home decor.
Important things that happen when you shop at Zarra Creations.
1. you provide Safe employment for the artists.
2. you empower artisans with fair living wages.
Purchase our products and you will receive one-of-a-kind, handmade items. that are made with love.
We accept payment via secure PayPal and ship worldwide via DHL Express at discounted rates.
Contact
+254 726043731
info@zarracreations.com
Po Box 12910-00400 NAIROBI Kenya
Payment methods
PayPal, visa, TT, money gram, Western Union,
Policy
Dear Customer. We offer our customers two payment solutions:
1. We accept payment via secure PayPal.
2. Off-line Payment to our bank account in Kenya. For security reasons, we don’t ship before the remittance reaches our bank account. Should you opt to pay via our bank please E-mail us and we will send you the relevant Banking information so we can process your order.
NB: We do not accept checks/cheques or money orders due to fraud issues and payment can only be made with the options above. There are two very important statements about your orders that we would like to make:
There are two very important statements about your orders that we would like to make 1. Any information about you as a customer of Zarra Creations will be used ONLY for the order, e.g. shipping, handling, delivery, etc. None of the data issued will be used for any other purpose by Zarra Creations or any other third party with the prior permission of Zarra Creations
2. All data regarding your credit card ARE NOT known by Zarra Creations, Your credit card information is not held or stored by us and is kept by the auditing bank only for the processing of your order. When your payment transaction is successful, inform Zarra Creations to further process and dispatch the order. Shipping: We are partnered with DHL Express so your order will be shipped without delays.
Shipping of items over to your destination usually takes up to 4 to 8 days in some rare cases this may take up to 10 days. To view shipping charges please go to our shipping pages to find out more. Return Policy/Damaged Item: Once an order has been received by a customer, should the parcel that you ordered be damaged, you may request for a replacement of that order to be resent to you. However, for this to occur we need to have the original parcel sent back to us or a photo of the proof of the damage so that we can claim insurance on a damaged parcel. All parcels are insured and once the broken parcel or photo is received by us, we will then get in contact with our insurance people to pay out for that item.
We do need all damaged claims to be reported to us within 5 days of receiving the damaged parcel. If we do not receive information about the damage within that time, we will not be able to refund you. Only once insurance has paid out for the damaged item can we then resent you a new item.
All efforts will be made to get the parcel out to you without any damage and if in the case of a replacement, we will try our best to deal with the problem as fast as we can. If you have placed an order on our secure server and we have not shipped the parcel yet, you can cancel the order and we will reimburse your credit card. However, we will charge 9.5 % of the total amount as a processing fee. This will be reflected when we reimburse your credit card
Contact Should there be any queries about any of the above please feel free to e-mail us with your inquiry at.